1. How do I log-in to NEACH Pro™ Series?

1. Use the link below to access the “Forgot Password” portal. 
2. Enter the email address used at the time of registration and select “Send Password Reset Email”. 
Note: Please check your spam/junk folder if, after submitting your email address, you have not received your Password Reset Email. 
3. Use the link provided in the Password Reset Email to select a new password. 
4. Log in using your email address and password. 
5. Your NEACH Pro™ product can be found under “My Dashboard”. 

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2. How do I purchase a NEACH Pro™ product?

To purchase a NEACH Pro™ product, please contact your Payments Association. Not a member of a Payments Association? Visit NEACH Publications. 
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3. How do I cancel my registration or get a refund for a NEACH Pro™ product?

For refunds or cancellations, please contact your Payments Association. 
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4. How long after I purchase a NEACH Pro™ product does it take to have access?

You will receive access to your product immediately after registration. 
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5. I purchased a NEACH Pro™ product but I do not have access.

If you have purchased a NEACH Pro™ product and do not have access, log out of the platform and re-log in. If you still do not have access once you have relogged-in, please contact your Payments Association. 
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6. What are the system requirements for accessing a NEACH Pro™ product? 

Please note, NEACH Pro™ products are not compatible with Internet Explorer. If a course is not appearing in “My Dashboard”, please ensure you are not using Internet Explorer. 

For technical assistance, contact NEACH at 781-321-1011 or info@neach.org. 
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7. How long will I have access to my NEACH Pro™ product?

NEACH Pro™ products are accessible until the end of the calendar year.  
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8.  What is My Dashboard and how do I access it?

My Dashboard is a convenient way to manage your current NEACH Pro™ products. To access your dashboard, use the “My Dashboard” link in the right-hand navigation bar. 
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9. I have other questions (not addressed in this section), how do I contact Customer Support? 

If you need assistance with registration, or accessing content you registered for, please contact your Payments Association. 

For technical questions, please contact our technical assistance team at 781-321-1011 or info@neach.org.